Austin Resort Spa Details
HOURS OF OPERATION
Daily: 9:00 a.m. – 8:00 p.m.
We recommend scheduling spa services prior to your visit for the widest selection of treatments and appointment times. Bookings made on the same day of service and walk-in appointments are always welcome, based on availability. When scheduling, please specify if you prefer a gender for your therapist. If you have any health concerns or are pregnant, there may be contraindications for some services. All appointments must be guaranteed with a major credit card. Prices and services are subject to change.
CANCELLATIONS AND RESCHEDULING POLICY
Your treatments are reserved specifically for you. If you must change or cancel your appointment, please notify the spa directly at least six hours in advance of the treatment time to avoid being charged. For a cancellation with less than a six-hour notification, guests will be charged 50% of the treatment fee, or a $35 same day rescheduling fee. For no-show appointments, the full treatment amount will be charged. Spa packages are subject to a 12-hour cancellation policy.
SPA ARRIVAL AND CHECK-IN
In order to enhance your experience, we recommend you arrive at least 30 minutes prior to your scheduled appointment to complete a brief consultation form, change and relax. Arriving late will likely shorten your spa treatment, as we must end at the scheduled time so that we may honor the next guest’s appointment time. The full value of your treatment will be charged.
The minimum age requirement to utilize the spa facilities and receive massages, facials or body treatments is 18 years of age. Any guests under the age of 18 may receive salon services but must be accompanied by an adult.
Upon arrival, we will provide with you with a plush robe and spa slippers. Relax before or after your services in our gender-separate relaxation lounges, steam rooms, dry saunas and whirlpools. Please bring a swimsuit for our coed rooftop pool deck. Spa facilities are only available to spa guests on the day of their treatments. Resort guests may purchase a day pass for a $50 fee, subject to availability.
For your convenience, a 22% service charge will be added to the original cost of each treatment you receive. The service charge will be distributed to the staff that assisted you during your visit. Additional gratuities may be provided at your discretion.
SPEAK SOFTLY. NO CELL PHONES, PLEASE.
The Mokara Spa offers the rare opportunity to relax in a calm, quiet environment with little disruption or distraction. Please help us maintain this peaceful atmosphere by turning off your cell phones and electronics and by speaking softly.
Specially designed by our Executive Chef, our spa cuisine is a delicious option to include with your spa treatments and packages. Our Mokara Spa guests will enjoy their healthy meal at the Spa Creek Café. A spa reservationist will assist you with scheduling your lunch to accompany your treatments.
SPA BOUTIQUE AND GIFTING SERVICE
To continue your treatment benefits, a comprehensive offering of home care products, including those recommended by your therapist, are available in the Mokara Spa Boutique in the lobby of the spa. Mokara gift bags are available to be delivered to your room. If you are unable to carry your purchase in your luggage, we can arrange for it to be sent via courier to your desired destination upon your request.
GIVE THE GIFT OF RELAXATION
Our Mokara Spa gift card is a thoughtful present for every occasion. Choose from any of our treatments and packages to gift the opportunity of experiencing a truly memorable relaxation and rejuvenation experience.