For RESERVATION inquiries, please call 888-444-6664.

If using a screen reader and having problems with this website, please call 866-703-8446 for assistance.

Omni Charlotte Hotel
132 E. Trade Street
Charlotte, North Carolina 28202

Charlotte Hotel Policies

Motor Lobby

CHECK-IN / CHECK-OUT POLICY

Check-in: 3:00 p.m. / Check-out: Noon

Must be 21 + years old to check-in. Photo ID is required.

DONATION REQUESTS

Donation requests can be submitted online by clicking here.

GOOD NIGHT’S REST POLICY

To ensure the comfort and enjoyment of all our guests the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check in. If a disturbance is created as a result of a party or noise from a guest room all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel. 

PAYMENT POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. If you are paying by cash, full payment is due at time of check-in, including a $50 per day deposit for incidentals.

PET POLICY

Pets under 25 lbs. allowed ($50 non-refundable cleaning fee) 

SMOKING POLICY

All guest rooms at Omni Charlotte Hotel are non-smoking. A $400 fee will be charged for smoking in rooms.

ADDITIONAL INFORMATION

Rollaway beds - Complimentary

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

Guest Favorites

at Omni Charlotte Hotel

Bed and Breakfast Package

Start your morning with the delicious Art of Breakfast at Trade Restaurant.

Charlotte Athletic Club

Be our guest and enjoy complimentary access to the Charlotte Athletic Club.

Woman getting back massage

In-Room Spa Services

Let the relaxation come to you with one of our in room spa services provided by Relax & Rejuvenate.