Resort Policies

Check-in/Check-out

Check-in: 4:00 p.m./Check-out: 11:00 a.m.

Airport Transportation

Transportation Service to and from the Roanoke Regional Airport, surrounding airports and Amtrak can be arranged by calling The Omni Homestead Resort Activities Department at (800) 838-1766, option 3. Fees apply and advanced reservations are required.

Cancellation Policy

Cancellations within seven days will be charged one night's room/package rate, tax and $49 daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled. Please note the cancellation policy for holidays below. Our cancellation policy is subject to change based on the package booked and seasonal periods.

Cancellation Policy for Holidays

The Thanksgiving, Christmas and New Year's holidays observe a 14-day cancellation policy. Cancellations within 14 days will be charged one night's rate, tax and the $42 daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled.

Daily Resort Charge

The daily resort charge is $49 per night. The daily resort charge covers high-speed wireless Internet access in guest rooms and resort public areas, Afternoon social hour, shuttle service to all resort recreational activities and downtown Hot Springs, Fitness Center, Indoor Pool, Allegheny Springs pool complex (lazy river and water slides open seasonally), Daily History Tour, Lawn games (Croquet and cornhole), Bucket of golf balls to use on the Old Course or The Cascades driving range, Tennis courts (open seasonally), Hiking and Biking trails and Nightly movies.

Debit/Credit Card Policy

The use of a credit or debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $300 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. Balances exceeding $2000 will be settled to credit or debit card on file. This may occur prior to departure.

Donation Requests

Donation requests can be submitted online by clicking here.

Resort Charges

Effective October 16, 2017 payment for all resort charges, such as dining, shop purchases and activity fees, will be to your guest room folio or credit card. The Omni Homestead resort's restaurants, bars, retails shops and amenities, with the exception of Martha's Market and Kober's, will no longer accept cash.

Deposit Information

A deposit of the first night's room rate, daily resort charge, and tax will be taken at the time your reservation is made. This deposit is fully refundable outside of seven days prior to your arrival. Deposits for all holiday time periods are fully refundable outside of 21 days prior to arrival.

Dining and Recreation Reservations

Advanced reservations and appointments are required for all evening dining and recreation to ensure preferred times. Please observe a 24-hour cancellation policy. Cancellation fees apply.

Early Check-In Policy

If you arrive prior to 4:00 p.m., you may check your luggage with the bell desk and enjoy our resort amenities until your room becomes available.

Early Departure Policy

Your deposit will be forfeited should you check out prior to your scheduled departure date. If your reservation was booked with a minimum night requirement or as a holiday package, you will be charged the full length of your reservation.

Nightly Room Rate

Your nightly rate excludes all taxes, fees and daily resort charge.

Parking Policy

Valet parking is $30 per night plus taxes.

Pet Policy

Effective April 1, 2019: Registered resort pet guests are welcome at The Omni Homestead. Pet rooms are limited and are based on availability. Two dogs up to 60 lbs. each may be registered to a room, if a valid credit card is on file. Please note that our pet policy extends only to dogs. Other pets, including extreme or wild animals, are not allowed. Each room with a dog(s) will be charged a one-time non-refundable cleaning fee of $200. There will also be a per night pet fee of $50 per dog. The pet may not be left alone in the room for extended periods of time. In the event that your pet is the cause of guest noise complaints, you will be asked to remove the pet and may be liable for financial compensation to those guests disturbed. Dogs are not permitted in the Great Hall, dining outlets, retail shops, spa, pool areas, or along the Cascades Gorge. Guide dogs for the blind or otherwise disabled are exempt from our pet policy. Dogs whose sole function is to provide comfort and companionship do not qualify from this exemption under ADA guidelines. For your convenience, we have designated a selection of guest rooms to accommodate you and your dog. To ensure your pet is registered and that you have a pet friendly accommodation, please contact us at 540-839-3860.

Please note that only registered resort dogs are permitted on property. To signify that your dog has been properly registered, we will provide a red ribbon which is to be tied to the dog’s leash. This ribbon must be visible at all times throughout your stay. A fine of $500 will be assessed to the owner of any dog not registered with the resort.

For guests with service animals, we will provide a purple ribbon. This ribbon is for your convenience and will discreetly indicate to our associates that your animal is a service animal and that there is no reason to inquire about the animal's presence. While this is not a requirement, we ask that the purple ribbon be visible when in public areas.

Memberships

Become a member of our Golf & Tennis Club and enjoy benefits such as resort discounts and exclusive member events. For more information, please contact Cindy White.

Rollaway Beds

Rental is $15 (plus tax) per night.

Service Charge

A 20% service charge is added to any spa charges incurred for spa attendants. Additional tipping is at your discretion.

Smoking Policy

All guest rooms are non-smoking. You are subject to a $150 daily cleaning fee if smoking occurs in your room.

Taxes and Governmental Fees

The room rate and daily resort charge are subject to governmentally imposed fees and taxes.

Wellness Policy

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

Influencer Requests

We value the power of social media influence as a way to share our brand and collaborate with others. If you are interested in working with The Omni Homestead Resort to produce meaningful content, please complete the form below. Due to the volume of requests, please allow up to 7 business days to review your request.

Influencer Request Form

Photography & Videography

The Omni Homestead Resort prohibits photography and/or videography shoots without prior approval.
In order to provide a quality experience and privacy for our guests, professional photography and/or videography is strictly prohibited, unless in conjunction with a contracted event (ie. a wedding or conference). Engagement photo sessions may take place only if in conjunction with a contracted wedding event on property.
For all other photography or videography sessions in conjunction with overnight accommodations at The Omni Homestead Resort, a minimum of 7 days advance notice is required, and permission must be granted prior to shooting. Approved photographer/videographer will be required to provide a certificate of insurance prior to any work, and it is at the resort's sole discretion to request such certificate. Location fees may apply.
Disruptive photography or filming is not allowed. Resort management reserves the right to ask any photographer/videographer to cease their session for any reason.
Unauthorized use of unmanned aircraft systems (UAS), including but not limited to drones and radio-controlled aircraft and devices by the public or guests is strictly prohibited without prior approval.
To request permission for photography and/or videography, please email bruce.young@omnihotels.com.

Media Inquiries 

For all media inquiries, please email Bruce Young, marketing manager, at bruce.young@omnihotels.com.