Resort Policies

Check-in/Check-out

Check-in: 4 PM /Check-out: 11 AM

Airport Transportation

Transportation Service to and from the Roanoke Regional Airport, surrounding airports and Amtrak can be arranged by calling The Omni Homestead Resort & Spa Activities Department at (800) 838-1766, option 3. Fees apply and advanced reservations are required.

Cancellation Policy

Cancellations within seven days will be charged one night's room/package rate, tax and $49 daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled. Please note the cancellation policy for holidays below. Our cancellation policy is subject to change based on the package booked and seasonal periods.

Cancellation Policy for Holidays

The Thanksgiving, Christmas and New Year's holidays observe a 14-day cancellation policy. Cancellations within 14 days will be charged one night's rate, tax and the $49 daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled.

Daily Resort Charge

The daily resort charge is $49 per night. The daily resort charge includes: 

• Premier In-Room Wi-Fi
• Afternoon Social hour from 3-4pm
• Fitness Center
• Indoor Pool
• Allegheny Springs pool complex (seasonal)
• Daily History Tour at 10am
• Lawn Games (Croquet and cornhole)
• Access to the Old Course and The Cascades (seasonal) practice facilities
• Tennis Court (seasonal)
• Nightly Movie Theater
• Shuttle service to all resort recreational activities and downtown Hot Springs
• Hiking and Biking trails
  
  

Debit/Credit Card Policy

The use of a credit or debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $300 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. Balances exceeding $2000 will be settled to credit or debit card on file. This may occur prior to departure.

Donation Requests

Donation requests can be submitted online by clicking here.

Resort Charges

Payment for all resort charges, such as dining, shop purchases and activity fees, will be to your guest room folio or credit card. The Omni Homestead resort & Spa's restaurants, bars, retails shops and amenities, with the exception of Martha's Market and Kober's, will no longer accept cash.

Deposit Information

A deposit of the first night's room rate, daily resort charge, and tax will be taken at the time your reservation is made. This deposit is fully refundable outside of seven days prior to your arrival. Deposits for all holiday time periods are fully refundable outside of 21 days prior to arrival.

Dining and Recreation Reservations

Advanced reservations and appointments are required for all evening dining and recreation to ensure preferred times. Please observe a 24-hour cancellation policy. Cancellation fees apply.

Early Check-In Policy

If you arrive prior to 4 PM, you may check your luggage with the bell desk and enjoy our resort amenities until your room becomes available.

Early Departure Policy

Your deposit will be forfeited should you check out prior to your scheduled departure date. If your reservation was booked with a minimum night requirement or as a holiday package, you will be charged the full length of your reservation.

Nightly Room Rate

Your nightly rate excludes all taxes, fees and daily resort charge.

Parking Policy

Valet parking only. Fee is $39 + 5.3% sales tax per night ($41.07)

Pet Policy

Two (2) dogs are allowed, per reservation, at The Omni Homestead Resort & Spa, when a valid credit card is on file. Our pet policy extends only to dogs. Other pets, including extreme or wild animals, are not allowed. Each room with a dog(s) will be charged a one-time non-refundable fee of $200. There will also be a per night fee of $50 per dog. The pet may not be left alone in the room. In the event that your pet is the cause of guest noise complaints, you will be asked to remove the pet and will be liable for financial compensation to those guests disturbed. You will be given an opportunity to respond to any noise complaints and in the event you are unable to satisfy this request, you may be asked to leave property and will be financially responsible for any and all costs associated with appeasing complaints. Service animals for the blind or otherwise disabled are exempt from our pet policy. Dogs whose sole function is to provide comfort and companionship do not qualify for this exemption under ADA guidelines. Please note that only registered dogs are permitted at the resort.

To signify that your dog has been properly registered, we will provide a green bandana which is to be tied to the dog’s neck. This bandana must always be visible throughout your stay. A fee of $500 will be assessed to the owner of any dog not registered with the resort. Dogs with green bandanas are only allowed in select areas of the resort. Those areas include: East Lawn, South Lawn, walking trails (excluding the Cascades Gorge). Dogs are not permitted in the Great Hall, dining outlets, retail shops, spa, pool areas, golf courses or Cascades Gorge.

For guests with service animals, a blue bandana will be provided. This bandana is for your convenience and will discreetly indicate to our associates that your animal is a service animal and that there is no reason to inquire about the animal's presence. We ask that the blue bandana be visible when in public areas. Upon check-in you will receive a “Pet in Room” sign. Please hang this sign on your door for the duration of your stay. Housekeeping service for guest rooms with dogs requires the owner to be present, or the room to be pet-free at the time of service. Please make arrangements by contacting our Housekeeping department at ext. 57758.

To ensure your pet is registered and that you have pet-friendly accommodations, please contact us at 540-839-3860 or 540-839-1766.

Memberships

Become a member of our Golf & Tennis Club and enjoy benefits such as resort discounts and exclusive member events. For more information, please contact Cindy White.

Rollaway Beds

Rental is $25 (plus tax) per night.

Service Charge

A 22% service charge is added to any spa charges incurred for spa attendants. Additional tipping is at your discretion.

Smoking Policy

All guest rooms are non-smoking. You are subject to a $150 daily cleaning fee if smoking occurs in your room.

Taxes and Governmental Fees

The room rate and daily resort charge are subject to governmentally imposed fees and taxes.

Historic Preservation Fund

As America’s First Resort and a National Historic Landmark, the preservation of The Omni Homestead Resort & Spa for future generations is of the utmost importance. The Historic Preservation Fund charge of $10 plus tax, per room, per night, will be charged to the guest room folio. This fund will assist in the maintenance and enhancements of the resort as well as the development of future projects.

Wellness Policy

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

Influencer Requests

We value the power of social media influence as a way to share our brand and collaborate with others. If you are interested in working with The Omni Homestead Resort & Spa to produce meaningful content, please email us your media kit. Due to the volume of requests, please allow up to 7 business days to review your request.

Photography & Videography

The Omni Homestead Resort & Spa prohibits photography and/or videography shoots without prior approval.
In order to provide a quality experience and privacy for our guests, professional photography and/or videography is strictly prohibited, unless in conjunction with a contracted event (ie. a wedding or conference). Engagement photo sessions may take place only if in conjunction with a contracted wedding event on property.
For all other photography or videography sessions in conjunction with overnight accommodations at The Omni Homestead Resort & Spa, a minimum of 7 days advance notice is required, and permission must be granted prior to shooting. Approved photographer/videographer will be required to provide a certificate of insurance prior to any work, and it is at the resort's sole discretion to request such certificate. Location fees may apply.
Disruptive photography or filming is not allowed. Resort management reserves the right to ask any photographer/videographer to cease their session for any reason.
Unauthorized use of unmanned aircraft systems (UAS), including but not limited to drones and radio-controlled aircraft and devices by the public or guests is strictly prohibited without prior approval.
To request permission for photography and/or videography, please email [email protected].

Media Inquiries 

For all media inquiries, please email Bruce Young, marketing manager, at [email protected].