Important information for our guests
Discover quick answers to your questions about policies and procedures at The Omni Homestead Resort, offering lovely suites for guests in Virginia.
CHECK-IN/CHECK-OUT
Check-in: 4:00 p.m./Check-out: 11:00 a.m.
AIRPORT TRANSPORTATION
Transportation Service to and from the Roanoke Regional Airport, surrounding airports and Amtrak can be arranged by calling The Omni Homestead Resort Activities Department at (800) 838-1766, option 3. Fees apply and advanced reservations are required. If you need transportation inside of three days of your arrival or departure, please call The Omni Homestead Resort Transportation Department directly at (540) 839-7711.
CANCELLATION POLICY
Cancellations within seven days will be charged one night's room/package rate, tax and 15 percent daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled. Please note the cancellation policy for holidays below. Our cancellation policy is subject to change based on the package booked and seasonal periods.
CANCELLATION POLICY FOR HOLIDAYS
The Thanksgiving, Christmas and New Year's holidays observe a 21-day cancellation policy. Cancellations within 21 days will be charged one night's rate, tax and the 15 percent daily resort charge. If you do not show up on the first night of your stay, all activities and dining reservations for the entire stay will be cancelled.
DAILY RESORT CHARGE
A 15 percent daily resort charge will be added to your nightly rate, which covers high-speed wireless Internet access in guest rooms and resort public areas, in-room coffee, USA Today paper available at the concierge Monday through Friday, Southern Social Hour, nightly movies, continuous property shuttles to all resort recreational activities, access to the fitness center, indoor pool, Allegheny Springs water park, and gratuities for housekeeping staff.
DEPOSIT INFORMATION
A deposit of the first night's room rate, daily resort charge, and tax will be taken at the time your reservation is made. This deposit is fully refundable outside of seven days prior to your arrival. Deposits for all holiday time periods are fully refundable outside of 21 days prior to arrival.
DINING AND RECREATION RESERVATIONS
Advanced reservations and appointments are required for all evening dining and recreation to ensure preferred times. Please observe a 24-hour cancellation policy. Cancellation fees apply.
DONATION REQUESTS
Donation requests can be submitted online by clicking here.
EARLY CHECK-IN POLICY
If you arrive prior to 4:00 p.m., you may check your luggage with the bell desk and enjoy our resort amenities until your room becomes available.
EARLY DEPARTURE POLICY
Your deposit will be forfeited should you check out prior to your scheduled departure date. If your reservation was booked with a minimum night requirement or as a holiday package, you will be charged the full length of your reservation.
NIGHTLY ROOM RATE
Your nightly rate excludes all taxes, fees and daily resort charge.
PARKING POLICY
Valet parking for $10 per night.
PET POLICY
No pets are allowed.
ROLLAWAY BEDS
Rental is $15 (plus tax) per night.
SERVICE CHARGE
An 18 percent service charge is added to any spa charges incurred for spa attendants. Additional tipping is at your discretion.
SMOKING POLICY
All guest rooms are non-smoking. You are subject to a $150 daily cleaning fee if smoking occurs in your room.
TAXES AND GOVERNMENTAL FEES
The room rate and daily resort charge are subject to governmentally imposed fees and taxes.
WELLNESS POLICY
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.