Updated Policies & Services

For COVID-19

We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

 

New cleaning and policies put in place include the following and are tentative to change:

Guest Services
Temporarily Closed - Bellman service will not be available
Parking & Transportation
Our new "Omni Safe & Clean" initiative encourages self-parking. As such, valet services are not currently offered.
Our Disney shuttle has been temporarily suspended.For more information, visit our Parking & Directions page.
Housekeeping
Housekeeping Service 8 a.m. - 5 p.m., turndown service is not available.
Dining
David's Club:
Breakfast: Saturday - Sunday 7:30 - 11 a.m.
Dinner: Daily 4 - 10 p.m.

Croc's Bar: Light American fare menus offered "to go" to be delivered to you poolside Monday - Thursday: 11 a.m. - 5 p.m. Friday - Sunday: 11 a.m. - 8 p.m.
Broadway Deli: Grab and go your favorite coffee drink, snacks or s'mores kits Fridays: 12 - 8 p.m. Saturdays: 7 a.m. - 8 p.m. Sundays: 7 a.m. - 4 p.m.
Piper's Grille: Bar: Daily 8:30 a.m. - 5 p.m. Lunch
: Daily 11 a.m. - 3 p.m.
Zen: Friday - Saturday: 6 - 10 p.m.
*Please note that all restaurants hours are subject to change.

 

 

Pool / Fitness Center
Lazy River: 8 a.m. - 10 p.m.
Family Pool: 8 a.m. - 10 p.m. | Slide: 10 a.m. - 6 p.m.
Kids Pool 8 a.m. - 10 p.m. | Slides: 10 a.m. - 6 p.m.
Wave Pool: 10 a.m. - 6 p.m.
Adult Pool: 8 a.m. - 10 p.m.
Private cabana rentals available
24 hour Fitness Center
Spa
Friday: 12 - 7 p.m. | Saturday: 9 a.m. - 5 p.m. | Sunday: 9 a.m. - 4 p.m.
Beginning February 1, 2021: Thursday - Sunday: 9 a.m. - 5 p.m.

 

 

Golf
National or International Golf Course will remain open. 18 to 36 championship golf courses
designed by accomplished architect and golfer Greg Norman. Also the area's only lighted nine-hole,
par 3 pitch and putt, Champions 9.
Practice Facility: Thursday - Saturday & Tuesday: Sunrise - Sunset | Sunday & Wednesday: Sunrise - 4 p.m.
Please call for reservations.
Sunrise Gift Store
Friday: 1 - 7 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 9 a.m. - 2 p.m.
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Business Center
Our business center is not currently open.
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.