Updated Policies & Services

For COVID-19

We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.


New cleaning and policies put in place include the following and are tentative to change:

Maricopa County Ordinance
Guest Services
The guest arrival journey will provide a limited touch check-in process; touchless check-in coming soon.
Parking & Transportation
Our new “Omni Safe & Clean” initiative will provide self-parking and valet parking services (available 24 hours daily).
Partnered with Ecolab to provide "Safe and Clean" housekeeping and public areas protocols.
Prado Restaurant: NOW OPEN
Dinner - 4:00 p.m. - 11:00 p.m. Friday – Sunday; 7:30 a.m. – 12:00 p.m. Saturday - Sunday

Reservations required - 480.627.3004 or OpenTable.com

Mbar Lounge: NOW OPEN
4:00 p.m. - 11:00 p.m. Friday – Sunday; 7:30 a.m. – 12:00 p.m. Saturday - Sunday

Taqueria Centro:
All Day Dining - 7:30 a.m. – 9:00 p.m. Monday – Thursday; 7:30 a.m. – 6:00 p.m. Friday; 11:00 a.m. – 6 p.m. Saturday - Sunday
Business hours may vary on weekends - 480.627.3175

Crave Cafe:
6:00 a.m. - 12:00 p.m. daily for take-out only

In-Room Dining:
Currently Unavailable


Kasbah Pool:
11:00 a.m. - 5:00 p.m. daily
Oasis Pool:
11:00 a.m. – 5:00 p.m. Saturday – Sunday
Joya Spa Terrace Pool:
11:00 a.m. - 5:00 p.m. daily

Pool / Fitness Center
Kasbah Pool- 5:00 a.m. - 10:00 p.m. daily.
Oasis Pool - 5:00 a.m. - 10:00 p.m. daily.
Joya Spa Terrace Pool - 9:00 a.m. - 5:00 p.m. daily.
Joya Fitness - available 24/7 – with access to locker room 8:30 a.m. - 5:00 p.m. daily
Joya Spa - 9:00 a.m. - 5:00 p.m. daily
Joya Salon - 9:00 a.m. - 5:00 p.m. daily
Dulcinea Boutique - 10:00 a.m. – 5:00 p.m. Friday - Sunday
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.