Joya Spa Details & Etiquette
Please arrive a minimum of 30 minutes prior to the start time of your first treatment. Your spa appointment is reserved exclusively for you. In order to honor each guest’s experience, late arrivals will only receive time remaining of their appointment. For your Scottsdale spa day, bring a bathing suit to enjoy the pool on the outdoor co-ed Joya Terrace.
We kindly request at least eight hours’ notice on any service cancellation or change. Cancelled appointments within eight hours will be charged for full price of treatment or service. Failure to arrive for a scheduled treatment will result in a charge equal to the full amount of the service.
We welcome those 18 years or older at Joya Spa in Scottsdale. Guests may be asked to show proof of ID.
Hair & nail salon services are available for children 10 years and older. Children under 10 years of age or children not receiving a service, will not be permitted in the salon.
For the privacy and comfort of our spa members and guests, and to maintain a peaceful environment, we kindly ask that the spa remain a phone- and photo-free zone. Please help us preserve the tranquility and respect everyone’s space by honoring our electronic-free policy.
Guests that are expecting must be at least 13+ weeks pregnant before receiving a spa service. We are able to accommodate a customized facial and prenatal massage service.
To ensure a clean and relaxing environment for all, vaping is not permitted once entering Joya Spa. Thank you for helping us maintain a fresh and tranquil atmosphere.
A 20% service charge will be applied on all spa services based on the full treatment price.