Reservations
To ensure the best selection of spa services and availability, we highly recommend that you make your spa reservations six to eight weeks in advance. A credit card or room number is needed to secure a spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.
Cancellations
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, as a courtesy to our associates and other guests, please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full.
Arrival & Check-In Procedure
Please arrive to the Springs Eternal Spa at least 30 minutes prior to the start time of your treatment, should you wish to partake in the bath ritual. Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Arriving late will still result in our charging the full value of your treatment.
Special Considerations
Guests with high blood pressure, heart conditions, or any other medical complications, are advised to consult with their physicians prior to reserving any spa appointments. Please make your service provider aware of any medical condition. Expectant mothers may be restricted to specific types of treatment or receive modified treatments, depending on their stage of pregnancy. Men having facials should shave no less than 24 hours prior to their facial for ultimate comfort.
Gratuities
Gratuities are not included in the price of the services but are greatly appreciated by service providers and support staff. A customary service charge is 20% but is completely at the discretion of the spa guest.
Spa Etiquette
For the optimal spa experience for all of our guests, we respectfully ask that you leave cell phones turned off while in the spa. The Relaxation Lounge is a “Spa Tone Only” zone; please be considerate of other guests who are napping or relaxing before or after treatments. Bathing suits are required in the Bedford Bath Ritual area. The Springs Eternal Spa and Serenity Garden are smoke-free environments. Alcohol is not permitted in the Springs Eternal Spa.
Springs Eternal Spa Boutique
The Springs Eternal Spa signature line has been exclusively designed using the ancient art of aromatherapy, naturopathy and botanicals indigenous to the mountains around Bedford. Our boutique lines have been meticulously chosen and designed for our guests to take the spa experience home for continued relaxation and self-care. Shipping is available for your selections.
Refunds, Check-Out & Payments
We request that you stop by the spa desk to check out, authorize your spa treatments and receive your spa product recommendations. All spa treatments, packages or products are non-refundable, non-transferable and non-exchangeable once purchased. We accept all major credit cards. For your convenience, you may also bill your spa charges to your guest room. Prices are subject to change without notice.
Restrictions
Guests of the Springs Eternal Spa must be at least 18 years old, with the exception of limited access to our Salon. Guests between the ages of 10 to 17 may enjoy a salon service with a parent or guardian present at all times. The Bedford Bath Ritual is reserved for guests at least 18 years of age.
