To ensure the best selection of spa services, we highly recommend that you make your spa reservations prior to your arrival. A credit card is needed to secure the spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full. Any service changes requested with less than a 24-hour notice will be charged a $50.00 change fee.
ARRIVAL & CHECK-IN PROCEDURE
Please arrive at least 30 minutes prior to your spa service. We highly recommend that you allow yourself one hour prior to your spa service to enjoy the Bedford Bath Ritual. If you are a guest of the resort, we encourage you to leave valuables and personal belongings in the security of your guest suite.
Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The full value of your treatment will be charged.
Guests who have high blood pressure or heart conditions, or any other medical complications, are advised to consult with their physicians prior to reserving any spa appointments. Please make your service provider aware of any medical condition. Expectant mothers may be restricted to specific types of treatment or receive modified treatments, depending on their stage of pregnancy. Men having facials should shave no less than two hours prior to their facial for ultimate comfort.
For the optimal spa experience for all of our guests, we respectfully ask that you leave cell phones turned off while in the spa. The Relaxation Lounge is a “Spa Tone Only” zone; please be considerate of other guests who are napping or relaxing before or after treatments. Bathing suits are required in the Bedford Bath Ritual area. The Springs Eternal Spa and Spa Garden are smoke-free environments.
SPRINGS ETERNAL SPA BOUTIQUE
Our signature body care line has been designed using the ancient art of aromatherapy, naturopathy, and botanicals indigenous to the mountains around Bedford. We use only the purest ingredients with botanical product recommendations from our Spa Boutique, so you can take the spa experience home and continue to feel the benefits of your treatment. Shipping is available for your selections.
Gratuities are not included in the price of the services but are greatly appreciated by service providers and support staff. A customary service charge is 20% but is completely at the discretion of the spa guest.
REFUNDS, CHECK-OUT & PAYMENTS
We request that you stop by the spa desk to check out, authorize your spa treatments and receive your spa product recommendations. All spa treatments, packages or products are non-refundable, non-transferable or non-exchangeable once purchased. We accept cash, checks and all major credit cards. For your convenience, you may also bill your spa charges to your guest room. Prices are subject to change without notice.
Guests of the Springs External Spa must be at least 18 years of age to have a private spa service. The Bedford Bath Ritual is for guests at least 18 years of age. Guests between the ages of 10 to 17 may enjoy a salon service with a parent or guardian present at all times.